These Terms of Service ("Terms") govern your access to and use of the ZAKARYA website and your purchase of ZAKARYA products, operated by [LEGAL ENTITY NAME] ("ZAKARYA," "we," "us"), a [STATE] company located at [BUSINESS ADDRESS]. By using this site or placing an order, you agree to these Terms.
You must be at least 18 years old and able to form a binding contract to purchase. By joining the list or ordering, you represent that the information you provide is accurate and complete.
ZAKARYA pieces are produced in strictly limited, numbered editions and released on a controlled basis. Listing a piece is an invitation to request access, not a guarantee of availability. We may allocate, limit, or decline any request, and quantities are limited to what physically exists.
All prices are in US dollars (USD) and are subject to change until an order is confirmed. An order is only accepted once we send a written confirmation and charge your payment method; until then we may decline or cancel for any reason, including pricing errors, suspected fraud, or lack of availability, and will refund any amount charged.
The ZAKARYA name, wordmark, designs, imagery, and site content are owned by us and protected by intellectual-property law. You may not reproduce, resell, or create counterfeit or derivative goods using our marks or designs without written permission.
The site and products are provided "as is." Because each piece is hand-framed, slight variation in colour, texture, and dimension is inherent to the craft and is not a defect. To the fullest extent permitted by law, we disclaim implied warranties except those that cannot be excluded.
To the fullest extent permitted by law, ZAKARYA's total liability arising from your use of the site or any product will not exceed the amount you paid for the product at issue. We are not liable for indirect, incidental, or consequential damages.
You agree to indemnify and hold ZAKARYA harmless from claims arising out of your breach of these Terms or misuse of the site or products.
These Terms are governed by the laws of the State of [GOVERNING-LAW STATE], without regard to conflict-of-law rules. [Insert arbitration / venue clause after attorney review.]
We may update these Terms; material changes take effect when posted. Questions: our contact form (support@zakarya.fashion).
This Policy explains how [LEGAL ENTITY NAME] collects, uses, and protects your information when you join the list or place an order.
We share information only with service providers who help us run the business (payment, shipping, email, hosting), or where required by law. We do not sell your personal information.
Depending on where you live (including under the CCPA/CPRA and GDPR), you may request access, correction, deletion, or portability of your data, and may opt out of marketing. Contact our contact form (support@zakarya.fashion) to exercise these rights.
We keep information only as long as needed for the purposes above or as required by law, and use reasonable measures to protect it. No method of transmission is perfectly secure.
We use essential cookies for site function and may use limited analytics cookies. You can control cookies through your browser.
Because pieces are limited-edition and made in small runs, please choose carefully and review the Size Guide before ordering.
For eligible returns and exchanges we provide a prepaid return label; a flat return-shipping fee of $12 is deducted from your refund (exchanges and our errors ship back free). Original outbound shipping is non-refundable except where the item was faulty or incorrect. Any return-shipping cost is disclosed here before you buy so there are no surprises.
Approved returns are refunded to the original payment method within 5–10 business days of our receiving and inspecting the item. You’ll get an email when the refund is issued.
Exchanges are subject to availability of the requested size or colourway. If unavailable, we will process a full refund.
If a piece arrives faulty or not as ordered, contact us within 14 days and we will arrange a replacement, repair, or full refund including all shipping at no cost to you. Natural variation in colour, texture, and dimension is inherent to hand-framed knitwear and is not a fault.
Made-to-order and pre-order pieces are final sale and cannot be returned or exchanged for change of mind, because each is produced for you after you order. This does not affect your rights if an item is faulty, not as described, or does not arrive within the stated time (see Pre-Order Terms below). This final-sale status is disclosed on the product page and at checkout before you pay.
ZAKARYA pieces are hand-framed to order. Current pre-orders are produced and dispatched in approximately 4–6 weeks from the order date; the current estimate is always shown on the product page and at checkout. In-stock pieces, when offered, ship within 2–5 business days.
Given the value of each piece, orders ship fully insured via a tracked carrier (UPS, USPS, FedEx or DHL) and may require an adult signature on delivery. A tracking number is emailed when your order ships.
Standard insured shipping is free within the United States. International shipping is calculated at checkout by destination.
We ship to the United States and most international destinations. International orders may be subject to customs duties, taxes, and fees assessed by the destination country, which are the recipient's responsibility and are not included in the price or shipping charge.
Title and risk of loss pass to you upon our delivery to the carrier. If a package is lost or damaged in transit, contact our support form (support@zakarya.fashion) and we will assist with the insurance claim.
Some ZAKARYA pieces are sold as pre-orders — you reserve and pay for a piece that is then hand-made for you. The following terms apply to every pre-order, in addition to our Terms of Service.
We will ship your pre-order within the time stated on the product page and at checkout (currently approximately 4–6 weeks from your order). This timeframe is our good-faith estimate of when your piece will be finished and dispatched.
Consistent with the U.S. FTC Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the stated time (or within 30 days where no time is stated), we will notify you by email of the delay and the new expected date, and give you the choice to consent to the delay or cancel your order for a full refund. If you do not respond to a delay notice, we will cancel and refund in full.
Payment is taken at the time you place a pre-order to reserve your piece and begin production. Because production begins for you, pre-orders are final sale once placed except as set out here (delay, or a faulty/incorrect/not-as-described item). You may request cancellation before production begins by contacting us as soon as possible and we will refund where production has not yet started.
Any pre-sale or promotional discount is applied at checkout and reflected in the amount charged. Taxes and any international duties are additional as described in Shipping.